Here you will find helpful answers to frequently asked questions.

For which devices is the online registration and the additional warranty applicable?

Online registration and the additional warranty apply to all devices purchased after 2015 – 01 - 01. Here you can find the list of devices for which the additional warranty is applicable.

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What does additional warranty mean?

The terms and conditions and the scope of our warranty services are described in our warranty conditions. Register your device here.

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What is the duration of the additional warranty?

The duration of the additional warranty is three years after delivery of the device, free of charge and without obligation.

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What products can I register?

You can see for which devices online registration is possible here.

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Can I also register other devices?

No, unfortunately this is not possible. In the event that we later expand registration to other products, we will inform our customers on this website.

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What happens with the personal information I provide?

Please read our privacy policy.

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Where can I find the serial number on the device? How can I ensure that I have the correct number?

Here show you examples of where the serial number is located on the device.

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We did not purchase this device from Analytik Jena. Can we still register it?

Yes, you can. In such cases, please click “Dealer” or “Other” in the registration form.

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What happens if my address or other information changes at some point? How can I inform you of the changes?

Please contact us using our contact form and provide us your new data. 

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What happens to my information if, after registering my device, I leave the company?

Please contact us using our contact form and provide us with your successor’s contact data. 

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Support Hotline

+49 3641  77 7196+49 3641  77 9279service@analytik-jena.com

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